CLASSROOM TRAINING PROGRAMS
Our classroom training programs are designed to increase your productivity, retention, employee engagement, customer service, safety, and profitability. Select the programs that are right for you, your team, and your entire organization.
A comprehensive and practical leadership development curriculum consisteng of 12 core modules that address the recurring management challenges every leader sonfronts on a daily basis.
A customer service series that trains your team to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address the major concerns identified by over 20 years of reaserch.
This series teaches how to communicate more flixibly and effectively at work. It focuses on effective listening skills, negotiation, presentations, and dealing with communication problems caused by personality differences.
A series of workshops based on a well researched model that describes the competencies needed for a team to be highly effective and successful. The program includes a competency-based online assessment and the stand-alone training workshops.
The Retailing Smarts (tm) training program has been endorsed by the National Retail Federation (NRF) and the National Retail Institute (NRI). The 12 modules i the series are based on industry skill standards developed by the NRF, and are designed to ensure that employees learn how to provide personalized customer service and build professionalism.
Today’s customers are better informed and more aggressively targeted by your competition than ever. This two-day program is specifically designed for individuals who have sales responsibilities. It introduces participants to needs-based relationship selling skills and basic business development techniques.
Complete our Human Resources Series and learn how to hire, retain evalutate and develop top talent as a true professional. Our courses will also show you how to partner with executive management by becoming more than just a cost center. If you want to become truly competitive, train and involve your HR department.
EMPLOYEE FINANCIAL WELLNESS
PROGRAM:
The Financial Success Seminar is a unique financial wellness program that teaches employees how to give themselves a significant raise without having ask their boss or make more money.
