The Leadership Series teaches your supervisors and team leaders, how to bring teams together – to improve productivity—to focus on behavior and not attitudes – to deal with facts and not opinions – to create a climate of open communication.
WCI has been at the forefront of management training for over 20 years. Our programs are highly effective because participants see the new skills, practice the new skills, and most importantly, transfer the new skills to their work and apply them to their job.
All modules include pre-test, post-tests and skill practices. Each can also be customized to reflect your specific business or industry. Videos used for analysis and feedback in all modules represent today’s workplace environments and scenarios.
Our clients tell us that the Leadership series is effective because it produces the changes in behavior that drive improved business results. Let Watson Training & Development help you take the first step toward creating successful leaders and more productive and profitable work teams. Each workshop is 4 hours and is designed for 8-20 participants. Any number of modules can be selected depending on your development needs.
Prepare your team leaders today to deal with the challenges of tomorrow with our Leadership Series.
Modules in the Series Include:
Essential Skills
of Leadership [PDF]
(prerequisite to the other modules)Completing this module is the first step to developing successful managers and team leaders. By focusing on three critical leadership skills, the program establishes a methodology for productive interactions between team members and team leaders. The course helps experienced managers, new managers, and aspiring managers to refocus on the basics – the skills required to manage the individual while also leading the team.
Essential Skills of Communicating
[PDF] (prerequisite to the other
modules)This course teaches managers and managers how to develop clear and concise messages, manage their nonverbal communication, actively listen and create a climate of open communication.
Coaching Job Skills [PDF]Upon completion of this module, managers will have the skills to conduct a successful meeting with an employee on how to improve job performance. The supervisor will also learn how to distinguish between performance problems that require coaching and those that can best be handled by some other means.
Communicating Up [PDF]Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.
Managing Complaints [PDF]As the leaders on the front line, managers and team leaders are often the first to hear employee complaints. And though sometimes they may seem to they may seem to be unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the “hidden agendas” that so often underlie the chronic grievances.
Delegating [PDF]This module gives valuable insights into and practice of the “Three W’s” of effective delegation: When should managers delegate?; Whom should they delegate to?; and What explanation should they give to team members? Delegating also shows how to use delegation as a motivational tool, and improve employees’ skills.
Developing Performance Goals and
Standards [PDF]Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their employees are not going to know how to meet those objectives. This module shows participants how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Effective Discipline [PDF]Most of us dislike having to discipline employees, usually because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve employees’ self respect and egos while changing the unacceptable behavior. This process encourages the best kind of discipline-self-discipline.
Improving Work Habits [PDF]Absenteeism . . . Repeated tardiness . . . Conduct . . .Dress code. If your managers are faced with these or other work habit issues, this module will show them how to address these issues. Merely quoting company regulations to the noncompliant worker will not solve the problem. The truly effective supervisor immediately addresses poor work habits in a supportive, non-threatening way.
Providing Performance Feedback [PDF]This module shows the way performance evaluation is done by the experts. First, relevant performance standards are established. Then, the employee’s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the employee.
Resolving Conflicts [PDF]Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late.
Supporting Change [PDF]As the link between management goals and the frontline labor force, the supervisor or team leader is the key to supporting change. Dealing with the “comfort level” of employees and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module shows managers and team leaders how to introduce change without inducing defensive reactions.
