Classroom Training

Our classroom training programs are designed to increase your productivity, retention, employee engagement, customer service, safety, and profitability. Select the programs that are right for you, your team, and your entire organization.

Leadership Series:
A comprehensive and practical leadership development curriculum consisting of 12 core modules that address the recurring management challenges every leader confronts on a daily basis.

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Customer Service Series:
A customer service series that trains your team to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address the major concerns identified by over 20 years of research.

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Communication Series:
This series teaches how to communicate more flexibly and effectively at work. It focuses on effective listening skills, negotiation, presentations, and dealing with communication problems caused by personality differences.

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Team Building Series:
A series of workshops based on a well researched model that describes the competencies needed for a team to be highly effective and successful. The program includes a competency- based online assessment and the stand-alone training workshops.

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Employee Financial Wellness Program:
The Financial Success Seminar is a unique financial wellness program that teaches employees how to give themselves a significant raise without having ask their boss or make more money.

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How to Engage and Motivate Your Team in 2012


December 27, 2011
In previous articles we have made reference to the research found in the Watson- Wyatt World Human Capital Index®, that...

How Much Are Bad Meetings Costing Your Company?


November 16, 2011
One of the amazing things to me, whether in Texas or on Guam (where we now live a big part...

How to Deal with "Difficult" Employees--Part 3


September 17, 2011
In this final article on dealing with difficult employees, we will discuss what you can do to resolve the problem...