Our classroom training programs are designed to increase your productivity, retention, employee engagement, customer service, safety, and profitability. Select the programs that are right for you, your team, and your entire organization.
A comprehensive and practical leadership development curriculum consisting of 12 core modules that address the recurring management challenges every leader confronts on a daily basis.
Customer Service Series:
A customer service series that trains your team to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address the major concerns identified by over 20 years of research.
This series teaches how to communicate more flexibly and effectively at work. It focuses on effective listening skills, negotiation, presentations, and dealing with communication problems caused by personality differences.
Team Building Series:
A series of workshops based on a well researched model that describes the competencies needed for a team to be highly effective and successful. The program includes a competency- based online assessment and the stand-alone training workshops.
Employee Financial Wellness Program (Back in the Black):
The Financial Success (Back in the Black) Seminar is a unique financial wellness program that teaches employees how to give themselves a significant raise without having ask their boss or make more money.
Managing Employee Performance Series:
This series deals with employee performance issues faced by managers on a daily basis. The program has proven effective because managers learn new skills, practice the skills, and most importantly, transfer their new skills back to the workplace.