STAR Customer Service
Whether your goal is to create customer focus, improve retention, create value or build customer loyalty, the STAR Service Series will take your organization to a new, extraordinary level of service.
The Star Service Series will challenge how your employees see their customers, themselves, their co-workers and the way you do business. Each module in the series includes an effective balance of discussion, individual and group exercises and skill practice.
The course for managers teaches them how to reinforce and coach what their employees will learn. This is essential if the training is be sustained.
Modules in the Series Include:
- Service Partnerships--Improving Internal Service
- Telephones Done Right
- Achieving Service Excellence
- Resolving Customer Complaints
- Customer Focused Leadership
For more information and a complete description of the series, please contact us.