Maximizing the Customer Experience (Online)
There is little doubt that from the customers’ perspective, organization-wide customer focus and service excellence is more important now than ever. But in today’s economy, many organizations do not have the budget needed to ensure their employees are equipped to handle the needs and expectations of today’s selective and demanding customers.
While traditional customer service training has merit, it does not address the real issues which drive customers away. Customer Focus Training is the answer. And now, customer focus training is available in an online format allowing you to take advantage of the considerable cost savings associated with online training, yet get the job done.
This unique 8 module self-study, online program addresses the essentials of customer service plus it provides a framework, key strategies and proven tactics in Customer Focus.
Each fully narrated, interactive module explores all the key principles of customer focus and service excellence in detail. There are video clips, tools, tips, and situational examples which will enhance the participant’s understanding of the each best practice.
Each module contains interactive quizzes and additional exercises are contained in a 40 page Study Guide and Personal Action Plan which accompanies this program.
Upon successful completion of this 6.5 hour program participants will receive a certificate certifying them as a Certified Customer Experience Professional
This program is a must for anyone who serve customers directly or anyone whose work impacts on customers. In short, everyone.
This unique program has been developed by a trusted strategic partner (The Training Bank) and I am certain you will be pleased with the results.
For more information and to enroll, click here.