Communication Skills Training
Many people fail to communicate effectively because they don’t recognize how their personality style impacts others. Thus, they inadvertently cripple their organization's productivity. This training program is designed to enhance and to improve on-the-job interpersonal skills by focusing on understanding personality differences. It focuses on the behaviors that hinder effective communication and provides “flexing” techniques to achieve communication effectiveness.
Topics in the course include:
- Assessing your personality style to avoid self-defeating behaviors both in and out of the work environment
- Recognizing the personality style of others and making adjustments to improve the quality of communication
- Communicating effectively and non-manipulatively when dealing with different personalities and specific situations
- Handling conflict constructively with confidence, composure, and flexibility